Frequently Asked Questions

  • DO YOU OFFER MILITARY DISCOUNT?

    We Support The Troops
    Available for Active Duty, Active Reserves and Military Retirees (and spouses) of the United States Army, Navy, Air Force, Marine Corps, Coast Guard and National Guard. To receive your 10% discount, you must present your current military ID at time of purchase. Offer good on online orders only. Can not be combined with any other offers or promotions. Discount code MILITARY10
  • HOW DO I PREPARE MY PUTTER PACKAGE TO SEND INTO THE CUSTOM SHOP FOR CUSTOMIZATION?

    Print your order or invoice number (via email confirmation) and include it in the box with your putter(s). Write the order number boldly on the outside of the package and secure the address label extremely well (most shipment losses are due to torn labels). Remember you are responsible for shipping costs on the way to the shop. Shipping costs on the way back has be pre-paid and included in your final payment. Please package your putter carefully using paper, old sock, or an old head cover that you don’t need back. Another putter packing tip that can save shipping costs is to simply send us the putter head in a small box. We suggest that you insure your putter(s) for an appropriate amount.
  • CAN I DROP MY PUTTER OFF OR PICK IT UP?

    We do not have a showroom open to the public to accept drop off or pick ups.  We are mail in on only.

  • HOW LONG DOES IT TAKE TO RESTORE MY PUTTER?

    We will make every effort to return your putter within 8-10 weeks from receipt in our shop. We will email you confirmation once we have received your putter.

    *PLEASE NOTE, DUE TO COVID-19, WE ARE EXPERIENCING LONGER TURN TIMES THAN USUAL. We can not guarantee any turn time. *

  • SHOULD I SEND MY HEADCOVER IN WITH MY PUTTER?

    Please do not include any headcover that you’d like returned with your order. Please use a cover/packing material that can be discarded. Newspaper with some masking tape works really well. Protect sharp shaft ends that may come in contact with a second putter in the box. Damage caused by careless shipment will be documented and restoration fees may apply. Of course, we will call you first before performing any service that is not included on your order.
  • CAN I HAVE MY OLD GRIP/SHAFT RETURNED TO ME AFTER I HAVE MY PUTTER RE-GRIPPED IN THE SHOP?

    We do not save and/or send back old shaft or grips. When adding length to a putter, a new shaft and grip is required. When shortening, we can cut the existing shaft, but a new grip is required.

  • CAN I HAVE MY INITIALS OR THE ENGRAVED AREAS PAINTED IN ALTERNATING COLORS FOR EACH LETTER?

    Yes, simply specify color pattern

  • CAN I HAVE MY ALUMINUM PUTTER RESTORED IN THE CUSTOM SHOP?

    Yes!  We offer black, red, orange, yellow, green, blue, black and silver color options for anodizing aluminum.

  • CAN I HAVE MY PUTTER SHIPPED TO ANY LOCATION?

    We do not ship Internationally.  We do not ship putters back to P.O. boxes. All returned putters from the shop do require an indirect signature and must be shipped to a residence or business.

  • AFTER CREATING MY CUSTOM ORDER WILL YOU SEND ME A SHIPPING LABEL OR BOX TO SHIP MY PUTTER IN?

    We do not send shipping labels or boxes to send your putter in when a restoration order is created. When submitting order you have paid for return shipping and must ship the putter to us on your own.

    Please ship your putter to:

    NORCAL PUTTERS

    10042 Wolf Road, Suite B

    PMB 55

    Grass Valley, CA 95949

    Order/Invoice #____________

  • CAN I HAVE PICTURES DURING THE RESTORATION?

    We do not provide photo updates during the restoration in order to provide quicker turn around times.

  • CAN I CHANGE MY ORDER AFTER I'VE SENT IN MY PUTTER?

    Change orders will not be accepted after payment is processed and the putter is received in the shop.

  • DO YOU HAVE A TRADE IN PROGRAM?

    We accept putters in exchange for store credit only.  Please contact us directly to see if you your putter will qualify and for a trade in value.